Privacy Policy

Last updated: June 24, 2025

1. Who we are

Forestwalk Labs, Inc. (“Forestwalk,” “we,” “our,” or “us”) is a British‑Columbia–incorporated company building software that helps teams work faster using AI. This policy explains how we handle information about people (“you”) who visit our website or use Forestwalk’s SaaS products and their related apps.

While we’ve kept this policy readable and are an early-stage startup, we follow the spirit of major privacy laws—including the EU GDPR, California CCPA/CPRA, and Canada PIPEDA. For questions, e‑mail founders@forestwalk.ai.

2. The short version

3. Information we collect

Category Examples Why we need it
Account info Name, e‑mail, Google sign‑in identifier Create and secure your account
Usage data Feature clicks, pages viewed, rough geolocation from IP Understand product usage, improve UX
Content you provide Text and context you provide so we can generate responses and suggestions Deliver core functionality
Logs & diagnostics Crash dumps, error traces, device/OS version Fix bugs, keep the service reliable
Marketing preferences Opt‑in status, message open rates Send product updates and newsletters

Sensitive data. We don’t expect you to submit regulated personal data (health, biometric, bank details). If you choose to do so, ensure you have the right to share it.

4. How we use your information

  1. Provide the service – authenticate you, process requests, show results.
  2. Improve & debug – analyse telemetry and error reports.
  3. Model quality & safety – we may assess inputs and AI responses to evaluate and debug Forestwalk’s products. We do not train models on user content, unless it is provided explicitly to us as feedback.
  4. Communicate – send transactional messages and, if you opt in, marketing updates.
  5. Safety & compliance – prevent abuse, enforce terms, satisfy legal requests.

Legal bases under GDPR: contract performance, legitimate interests, and consent, as applicable.

5. Infrastructure & third‑party processors

Purpose Provider Location
Cloud hosting Render United States
Product analytics PostHog United States
Error monitoring Sentry United States
Model monitoring Helicone United States
AI model APIs OpenAI, Anthropic United States

We’ll update this list here at least 30 days before we add or replace a provider.

6. International data transfers

Our primary infrastructure is in the United States. If you reside outside the U.S., your data will be transferred there. We rely on the Standard Contractual Clauses or equivalent safeguards offered by our vendors.

7. Cookies

We use only essential and analytics cookies – no third party ad tech.

8. Data retention

Application logs are kept for 90 days or less. Your in‑product content remains until you delete it, or 30 days after you close your account, whichever comes first – after which it is removed from active backups. Certain legal or security records may be retained as required to comply with law or resolve disputes.

9. Your rights

Depending on where you live, you may have the right to:

We aim to respond to all requests within 30 days.

10. Security

Traffic is encrypted in transit using TLS. We limit internal access to production systems to key personnel. If we detect a data breach that affects your personal data, we’ll notify affected users and regulators as required by law.

11. Age limit

Forestwalk’s products are intended for users 16 years and older. We do not knowingly collect data from children under 16. If you suspect a child has provided personal data, contact us and we will delete it.

12. Changes to this policy

We may update this page from time to time. Material changes will be flagged at the top of the page and, where feasible, e‑mailed to account owners. Continued use of Forestwalk’s products after a change means you accept the revised policy.

13. Contact

Questions or concerns?
✉️ founders@forestwalk.ai